1. Introduction

• Purpose: State that these terms govern the use of the SnapBasket app/website.

• Acceptance: "By accessing or using SnapBasket, you agree to be bound by these Terms. If you do not agree, please do not use our services."

2. Eligibility & Account Security

• Age Restriction: Must be 18+ to create an account or use under parental supervision.

• Account Integrity: Users are responsible for maintaining the confidentiality of their login credentials. Any activity occurring under their account is their responsibility.

3. Ordering & Pricing

• Product Availability: State that inventory is subject to availability and can change without notice.

• Pricing: Clarify that prices are as listed at the time of checkout. Mention that prices may fluctuate for fresh produce/meat due to market conditions.

• Order Confirmation: Orders are not binding until a confirmation (email/push notification) is sent by SnapBasket.

4. Delivery Policy

• Accuracy: Users are responsible for providing correct delivery addresses.

• Failed Deliveries: If a delivery fails due to user error (e.g., incorrect address, no one home), specify if the user will be charged a re-delivery fee or if the order will be forfeited.

• Delivery Windows: State that time estimates are estimates, not guarantees, and may be affected by traffic or external conditions.

5. Returns & Refunds

• Timeframes: Define specific windows for reporting issues (e.g., "Report damaged fresh goods within 1 hour of delivery").

• Process: Explain how customers can initiate a return or refund (e.g., via the "Help" section in the app).

• Condition: State that items must be in their original packaging or, for perishables, show clear signs of defects to be eligible for a refund.

6. Prohibited Activities

• Users may not use the app for illegal activities, harassment of delivery personnel, or attempting to compromise the app’s security (hacking, scraping data, etc.).

7. Limitation of Liability

• State that SnapBasket is not liable for indirect or consequential damages, and the company’s total liability is limited to the cost of the order placed.

8. Intellectual Property

• Confirm that all branding, logos, app design, and content are the exclusive property of SnapBasket and cannot be used without permission.

9. Changes to Terms

• Reserve the right to update these terms. Mention that "continued use of the app constitutes acceptance of the new terms."

10. Governing Law

• Specify the jurisdiction (governed by the laws of [Nellore/Andhra pradesh]").